1. Introduction

This document contains the conditions governing the website as well as the owner of the website when interacting with the user and their data, as well as in their operations, sale processes, return policies or user rights.

Carried out sales are distance sales regulated by valid Spanish legislation on the matter.

The use of this page constitutes consent to these conditions by which the user is bound by them, so please do not use this website if you do not agree to the Terms and Conditions detailed below. These conditions may be modified and it is your responsibility to read them and be aware of them at the time of their validity, as they will be the ones that are applicable and not others that have been modified.

These general conditions of sale are accessible at all times from the website and will prevail over any other document with which they contradict each other, without prejudice to the provisions of the current legislation.

2. Owner's Data

This website operates under the company Masia Rodriguez S.L., registered office calle rio Ebro 5, Benicasim, 12560, Castellon, registered in the Mercantile Register of Castellon, volume 1598 folio 165, inscription 2a, with sheet CS-34475

3. Personal data and visits to this website

The information or personal data you provide about you will be processed in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of such information and data and declare that all information or data you provide to us are truthful and correspond to reality.

The personal data as well as the information you provide to us will be treated in accordance with the provisions of the Privacy Policy, and the current legislation. Likewise, the use of this website constitutes a consent to such information and data being processed, and you declare that such data and information will be truthful, and that it corresponds to reality and in no case will be false and used for fraudulent purposes.

4. Using the website

By using this website and/or placing orders through it you access:

• Use this website only for legally valid inquiries or orders.

• Do not place any false or fraudulent orders. If a request of this nature could reasonably be considered to have been made, we shall be authorized to cancel it and inform the relevant authorities.

• Provide your email address, postal address and/or other contact details in a truthful and accurate manner. You also agree that we may use such information to contact you. You will also need to provide us with all the necessary information or else we will not be able to place your order.

• By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. User

To place the order it is necessary that the user, previously or in the course of the order, registers as a customer, for which he will be taken to a page to fill in all the information necessary to open an account if it is the first order, or to identify himself if he is already an account holder.

The information required to open an account is: first name, last name, billing address, telephone number, e-mail address, username and password.

6. Geographical scope

The products and services that may be offered through our website are only available for purchase and shipment in national and international territory, without prejudice to the provisions for this purpose in the seventh clause of these conditions.

7. Conclusion of the contract

The contract is understood to be perfected when you enter your data on the website to make the purchase of the product and proceed to your payment.

For the order to be effective, the procedure indicated on the website must be followed, and once the product is selected, click "add to cart". When your order is complete you will need to click on "finish purchase", which will direct you to the collection of your billing and shipping data, and thus get your order to be effective. You will then receive a receipt and confirmation email of your order.

Only those products listed in the Shipping Confirmation will be the subject of the Contract.

Payment Methods

• a) Credit or debit card

You can pay with your VISA, VISA ELECTRON, Maestro and Master Card. We guarantee that each of the transactions made is 100% secure. All transactions involving the transmission of personal or banking data are carried out using a secure environment (payment gateways). The store uses a server based on standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted over the network. Likewise, your credit card details are not recorded in any database but go directly to the POS (Bank Point of Sale Terminal). When paying by card you will always be asked for the following details: Cardholder's name, card number, expiration date, and validation code that matches the last 3 figures of the italicized printed number on the back of your card, thus offering more guarantees about the security of the transaction.

• b) Bank transfer or deposit

When you select as payment method a bank transfer, in at the last step of the purchase you will get confirmation of your order through an email "Confirmation of receipt of your order XXXX", where the account numbers on which to make the bank transfer or deposit will be indicated to you. You must include in the subject line of the mail "order no xxxx" as well as your first and last name, and make the transfer within 7 business days from the day you placed the order in order to validate it. The order will not be considered effective until it is verified by our bank that the deposit or transfer has been made. If after 7 elapsed working days payment is not received, the order will be canceled (DENEGATED). Do not forget you must make the payment in EUROS and that all possible exchange and bank fees are at your own risk when opting for this payment system.

• c) Paypal

See a Paypal conditions

8. Product availability

Orders for the diverse articles and products in our website are conditioned on to their availability. Therefore, should there not be product available for in our stock inventory, we reserve the right to provide you with information about products of similar or higher quality and value to what you have ordered and that it is available for you to purchase. If you do not wish to order any of the alternate products we offer, you will be reimbursed of any amount you have already paid.

Following article 111 of Substitution of goods or service contracted remotely of under the General Law Defense User and Consumers, in the event that the order is not in stock, the owner of the website may deliver without increase in price a product of similar or higher characteristics. That said, if the consumer does not agree to replace the order with another in such conditions, he will have the right of withdrawal and termination of the contract under the same conditions as if it were the order initially requested and which was not available.


In the event of delays without justification by the owner of the website regarding the return of the sums paid by the consumer in case of withdrawal or resolution, the consumer may claim that he be paid twice the amount owed, in accordance with article 110 of the General Law for the Defense of Consumers and Users.

9. Refusal to process an order

We reserve the right to remove any product from this website at any time and to remove or modify any material or content thereof unless the purchase was already made. Although we will do our best to always process all orders, exceptional circumstances may require us to refuse the processing of an order after we have submitted the Order Confirmation.

The owner of the website reserves the right to modify or delete at any time, any material, product or content excepting the assumption that the purchase had already been made. However, although every effort will be made to process all purchases and deliveries, exceptional circumstances may arise that require stopping the processing of the good that has been purchased after the order confirmation has been made.

10. Shipping methods and delivery time

Shipments and deliveries are made from Monday to Friday, except holidays. Shipments are made through the GLS shipping agency. Shipping costs depend on the destination as well as the delivery time:

Domestic transport rates:

Zone A: Peninsula Fare: 5,00 x Transit package: 24/48 hours

Zone B: Balearics Rate: 15,00 x Transit package: 24/48 hours

Zone C: Canary Islands no service

Zone D: Ceuta and melilla no service

International transport rates:

Zone A : Germany, France and Monaco. Rate : 12.75 x package. Transit : 2-3 days depending on the time at which the order is placed.

Zone B : Austria,Belgium,Italy,Luxembourg,Netherlands,United Kingdom, (Wales2,Scotland2,Northern Ireland2, Islands of Man2. Rate : 13,50 x package. Transit : 3-4 days depending on the time at which the order is placed.

Zone C : Denmark3,Slovakia,Slovenia,Liechtenstein,Poland,Czech Republic. Rate : 17,00 x package. Transit : 3-4 days depending on the time at which the order is placed.

Zone D : Bulgaria,Croatia,Estonia,Finland,Greece,Hungary,Ireland,Latvia,Lithuania,Romania, Sweden. Rate : 23,00 x package. Transit : 4-5 days depending on the time at which the order is placed.


2 For Corsica, add 18.00 euros above the France fare. Scotland, Wales, Northern Ireland, Channel Islands and Isles of Man, add 3.00 euros over their respective fare. 3 Does not include Greenland. The days of transit are approximate and depend on the time at which the order is placed and availability of the product.

11. Value added tax

In accordance with article 68 of Law 37/1992 of 28 December on Value Added Tax, the delivery of the items shall be understood as located in the territory of application of Spanish VAT. The applicable VAT rate shall be the one legally in force at any time depending on the specific item concerned and as applicable in accordance with the law of that tax.

Non-intra-Community international sales, at the price of the products, will be charged the price without I.V.A., without prejudice to the buyer having to face customs tariffs of his country for products of the European Union when collecting the order at the appropriate point of delivery.

12. Inability of delivery

In the event of inability to deliver your order, having tried it twice, it would have been impossible to complete delivery the seller can understand that you want to withdraw from the contract and we will be able to resolve it. In case of resolution and as a result of this, the price paid for the products that have been ordered and could not be delivered will be refunded, as soon as possible or ranging from 3 to 14 days from the receipt of the return.

13. Exchange/Return Policy

Right of Withdrawal

In accordance with article 71 of the General Law for the Defense of Consumers and Users, the buyer will have a period of 14 calendar days to withdraw from the contract without having to justify it. To do so, you must contact us by email: info@masiarodriguez.com

Consequences of Withdrawal

In the event that you exercise your right to withdrawal within the prescribed period, you will be refunded the payments paid, including those of shipping.

The reimbursement of these amounts will be carried out using the same means of payment that you had used to make the initial purchase. The arrangements made to carry out the refund will not incur additional cost to you, however, we reserve the right to withhold the refund until such time as the goods you have received are returned to us or can be proven that such return has been effectively carried out

You must return the items by requesting on our website the return through courier, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if the goods are returned before the deadline.

In the event that you do not return the goods through a courier made available to you and organized by us, you will be the one who must bear the cost of such return. Likewise, you will be responsible for damages or loss of value the goods that may have suffered by handling other than necessary due to the nature of the good, its characteristics, its use or operation.

Contractual law of withdrawal. Changes and Returns.

You have 14 calendar days for exchanges or returns from the date of receipt of the same.


The 1st exchange has no shipping costs. Contact us by email: info@masiarodriguez.com indicating the item details you wish to return or exchange.

You will only be entitled to a return with reimbursement of the amounts paid exclusively for those products that are in the same conditions in which they were when shipped, therefore, returns cannot be made when the item to be returned has suffered any damage. In order for returns to be made, a purchase ticket you received at the time the item was delivered must always accompany the returned product.

You can make returns through a messanger/Courier we will send to your home address.

Returning your order will not incur an additional cost to you.

In case you do not wish to return the products through the free option available, you will be responsible for the return costs. Please note that we will not accept pending due return fees.

Once the item is examined, we will let you know if you are entitled to reimbursement of the amounts claimed. The reimbursement of transport costs shall only be made when the right of withdrawal is exercised within the time limit and all the items that make up the order in question are returned. The refund will be made as soon as possible, and in any case, within 14 days from the date you communicated your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof the goods have been returned, depending on which condition is met first. The refund will always be by the same means of payment you used for the purchase.

You must return a perfectly sealed package, we will not accept open package returns, or damaged products. The refund amount for the returned product will be made through the card used to make the purchase payment once we receive the returned package at our home.

If you have any questions, you can contact us via our email info@masiarodriguez.com or by calling 964155847

14. Returns due to product non-conformity with the contract

When it is assumed that the purchased item, at the time of delivery, does not correspond to what was acquired at the time of making the online purchase process, you may contact the owner of the website through our email info@masiarodriguez.com, informing in the same mail the discrepancy between the product received with that of your original purchase, or product damages at the time of its delivery. You can also do so by calling 964155847.

The product can be returned by handing it to a courier we will send at your home address.

We will proceed to carefully examine the returned product and we will notify you by e-mail, if a replacement of the same chosen item may be possible, otherwise we will inform you in accordance with the provisions of the PRODUCT AVAILABILITY Clause.

The amounts paid for items that are returned for damages or defects, when they exist and are not attributable to the buyer, including shipping costs and making the return in the same way that the purchase took place will be refunded. 

15. Warranty and resolution of claims


In accordance with Royal Legislative Decree 1/2007 of 16 November, goods of a lasting nature are granted a legal guarantee of 2 years from the date on which the delivery takes effect. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

For any claim regarding changes, checks or returns, proof of purchase must be submitted, so we recommend that you keep it.

Unless proven otherwise, the products shall be deemed to be in conformity with the contract provided that all of the following requirements are met:

• They conform to the description made by the seller and possess the same qualities that the seller has shown on the website to the consumer and user in the form of a sample or model.

• Are suitable for uses to which products of the same type are ordinarily intended.

• They present the usual quality and performance of a product of the same type as the consumer and user can expect, taking into account the nature of the product.

Damages and deficiencies caused by negligence and misuse shall be understood as not including.

In the case of incidents that justify the use of the warranty, we will opt for repair, product replacement, or price reduction in future purchases by the amount of the damage, or return, based on the legally established terms.

If you wish to use the warranty, you must contact us by sending us an email to the address info@masiarodriguez.com or by calling 964155847

16. Responsibility and disclaimer

The owner shall have limited liability for the purchase price of the items on our website, except as provided in these Terms.

Notwithstanding the foregoing, our liability shall not be excluded or limited in any of these cases:

• In the event of death or personal injury caused by negligence of this party.

• In case of fraud or falsehood.

• In any case where it is illegal or unlawful that we exclude, limit or attempt to exclude or limit our liability. Without prejudice to the provisions of the preceding paragraph and to the extent legally permitted, and unless otherwise provided in these Terms, this party shall not accept any liability for the following losses, regardless of their origin:

• lost revenue or sales;

• loss of business;

• loss of profit or loss of contracts

• expected savings loss;

• data loss; And

• loss of management time or office hours.

Likewise, we do not assume responsibility, given the open nature of the website, for possible errors of storage and transmission of digital information that may occur, nor can we guarantee the accuracy and security of the information transmitted or obtained through the website, unless otherwise stated on it. In this way, all products and their descriptions, information, and materials that appear on the website, are given as true, and without warranties or expressed or implied about them. Therefore, we will not be subject to any guarantee, provided permitted by law, except those that it does not legitimately allow to exclude against consumers and users, thus not affecting this clause, the legal rights recognized to customers, such as consumers and users, or their right of withdrawal from the contract.

17. Intellectual Property

The content of this website is the property of Masia Rodriguez s.l, and is protected by Spanish and international legislation relating to intellectual property. Any partial or total reproduction is expressly prohibited and could constitute civil and criminal wrongdoing. The merchant Masia Rodriguez s.l owns all the intellectual property rights in the studies, designs, models and prototypes made to provide the customer service that may appear on the web. The client is prohibited from all reproduction and exploitation of the aforementioned studies, designs, models and prototypes without prior authorization, expressed and written by Masia Rodriguez s.l, who may condition such authorization on obtaining an economic counterparty.

18. Links from our website

Links to other websites contained in our website are only intended for reporting purposes, so that we have no control over the content of such web links. Therefore, we will not be liable for any damage or loss arising from the use of such links.

19. Written communications

Your use of our website constitutes your acceptance that most of the communications or information we send you, are in writing, in accordance with applicable law. Communications that we send with you or that we send to you, will be made by email, as well as through notices on the web. By accepting these terms and conditions, you agree to use such means for communications and acknowledge that all information, contract or notices sent to you by e-mail shall be in compliance with applicable law regarding the requirement that they be in writing, without prejudice to the provisions of other laws and without affecting the rights of consumers and users recognized by law.

20. Notifications

In accordance with the provisions of the above clause and unless otherwise stated, we may send communications to you either to the e-mail or to the postal address you provided to us when you placed your order. Notifications will be made correctly when they are made to the postal or email address you have provided to us or by registered letter with acknowledgement of receipt that has not been returned to us.

21. Assignment of rights and obligations

The contract, as long as it is binding on both the client and us, our successors, successors in tittle and assignees, may not be transmitted, taxed, loaned or otherwise transferred in any other way or any of the rights and obligations derived from same, in favor of the client or for himself, without our expressed consent. However, it may be transmitted, assigned, taxed or subcontracted or otherwise transferred by us, in our favor or for us, at any time when the contract is in force. These transmissions, assignments or levies shall not affect the rights you may have as a consumer recognized by law or void, reduce or limit in any way any expressed or implied warranties that we may have given to you.

22. Events beyond our control

This party shall not be liable for any delays or non-compliance with any of the obligations we acquire through a contract and which are due to cases of force majeure.

Force majeure shall include among its causes any act, event, lack of execution, omission or accident that is beyond our reasonable control and, among others, the following:

• Strikes, lockouts or other claims.

• Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparations for war.

• Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.

• Impossibility to use trains, ships, aircraft, motor transport or other means of transport, public or private.

• Impossibility to use public or private telecommunications systems.

• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

• Strike, failures or accidents of maritime or river transport, postal or any other type of transport.

In cases and situations arising from cases of force majeure, it will be understood that the obligations of this party arising from the contracts will be suspended as long as the situation of force majeure and its causes persist, thus having greater deadlines to fulfil our obligations with respect to the agreed, at least, of equal duration to that of the force majeure situation. Despite this, we will use all reasonable means at our disposal to complete the force majeure situation and to be able to resume and satisfy our obligations to the customer as soon as possible.

23. Resignation

Pursuant to this clause, the customer agrees that our failure to comply with any or all of the obligations assumed by the client in accordance with the provisions of a contract entered into by this, or these conditions or our failure to exercise rights or actions that may correspond to this party under the contract , these Terms, or current legislation, shall in no event imply our tacit waiver or limitation of the exercise of the rights or actions which we exercise and to which we are entitled, nor shall it exempt the client from complying with such obligations. Thus, no waiver by this party of a particular right or action shall constitute a waiver thereof, nor shall it take effect, unless expressly established and formalized as a waiver and such waiver is communicated to the customer in writing and in accordance with clauses 21 and 22 of these Terms, relating to the notices.

24. Partial nullity

If any of these Terms or any provision of a Contract is declared void and without final effect by final decision by competent authority, the remaining terms and conditions shall remain in effect, without being affected by such declaration of invalidity.

25. Full agreement

This clause of Terms and Conditions, as well as any document expressly referring to them, are binding on the customer both and to this party and prevail over any agreement or prior agreement or promise agreed between this party and the same customer, whether it had been in writing or verbally. Similarly, both the contracting party and us declare that we have therefore consented to the conclusion of the contract without relying on any statement or promise made by the parties or that it may infer from any statement or writing during the negotiation process in which the parties have intervened before agreeing to such contract, except in all matters mentioned in these Terms. Neither party may take action in respect of uncertain statements made by the other party, made orally or in writing, prior to the contract, except in cases where such an uncertain statement has been made fraudulently. The other party shall have action only in cases of breach of contract as reflected in this clause of the Terms.

26. Our right to change these conditions

This party reserves the right to modify and revise these Terms and Conditions at any time. The customer shall be subject to the Terms that are in force at any time when a contract is made, unless by law or governmental agencies, we are obliged to apply changes retroactively to these Terms. Changes to the Terms or Privacy Policy will also affect orders that have already been placed or are in progress.

27. Litigation

The client is informed that any dispute or litigation to which this contract may give rise may be resolved in the Spanish Courts and Tribunals corresponding to the consumer's domicile.

28. Applicable law

The applicable legislation shall be that in force in Spain or failing that in the European Union. 29. Contact us from the CONTACT section Find out about our latest news and special offers

New Account Register

Already have an account?
Log in instead Or Reset password